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FAQs

Are Colour Streams' products available wholesale?

Yes and No!
The following products are available wholesale:

  • Silk Ribbon (Hangsell)
    • 2mm
    • 4mm
    • 7mm
    • 13mm
  • Silk Ribbon (Spool)
    • 4mm
    • 7mm
    • 13mm
  • Silk Threads
    • Silken Strands
    • Ophir
  • Cotton Threads
    • Cotto Strands
    • Rana
  • Gimp
  • Sequins

We love our retailers and if you are interested in stocking our products, we'd love to hear from you! 

Who can buy wholesale from Colour Streams?

To be eligible to purchase wholesale, you must be a registered business, organisation, or individual with a valid ABN or proof of business.

The first step to becoming a wholesale customer is to submit an application. Alternatively you can email chris@colourstreams.com.au to apply for an account. You can choose to be an online customer or pay for goods at the time of ordering or you can apply for a 30-day account.  Please contact us at chris@colourstreams.com.au to apply for a 30-day account.

We welcome retailers from outside of Australia!

What payment methods do you accept?

We accept most major credit cards as well as Direct Deposit, Shopify Pay, PayPal, AfterPay, and POLi Internet Banking.  We can also issue PayPal Money Requests.
Orders with payment by Direct Deposit will not be processed until funds have been received into our account (please note, that this can sometimes take several days).

Will my threads be exactly the same colour as the product photo?

Whilst we aim for consistency, our products are hand-dyed but due to the hand dyeing process, there may be a difference. We recommend that you acquire all the products you need for a project at the same time to ensure it's likeness.  Each hand-dyed product is unique!

Colour variations may also be due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual colour may vary slightly from your monitor. 

How do I care for my hand-dyed threads and fabrics?

After dyeing, we heat set our threads and rinse them multiple times to release any leftover dye. Generally. no washes or detergents are used when rinsing so that people with skin sensitivities should not be affected. 
If you have a dark colour with a lighter colour, or a saturated colour with a paler shade, it is important to test the colour fastness. Colours may bleed.
Hand-dyed products are best washed by dry-cleaning.

How should I store my threads?

The best way to store your threads is to keep them out of direct sunlight. Sunlight, especially UV rays, can fade colours and, over a prolonged period of time, cause the silk threads to become brittle.

Can I Special Order Colour Streams' products?

Yes you can! We frequently supply longer lengths of ribbons and threads to our retailers, designers, and customers, and can also hand-dye pieces of fabric in multiple sizes and colours.  The only limit with hand-dyed fabric is that the length, in one piece, can be no more than 2 metres long. Before we start dyeing fabrics, Special Orders will need to be paid in full.
Please contact us at chris@colourstreams.com.au to discuss your needs.

Can I still place a custom order for fabric?

Yes. Custom fabric orders are available to both wholesale and retail customers.

We can hand-dye fabric in a range of colours and sizes to suit your requirements. Please note that individual pieces of hand-dyed fabric are limited to a maximum length of 2 metres.

Custom orders must be paid in full before dyeing begins. All fabric orders are made to order so processing times may vary.

To discuss your requirements, please emailchris@colourstreams.com.au.

How do I remove the wrinkles from my velvet?

To remove the wrinkles from your velvet, wet the velvet and put in a tumble dryer on hot to dry.  Alternatively, use the shot of steam on your iron - with the iron sitting upright, and pressing the shot of steam button, drape and drag the back of the velvet over the iron until the wrinkles disappear. 

How long will it take to get my order?

As many of our threads and fabrics are hand dyed, processing times can vary depending on current stock levels and whether your items need to be dyed to order.

If your items are already in stock, your order will generally be processed and dispatched within48 hours of receipt.However, hand-dyed fabrics and other made-to-order products can sometimes take up to two weeks to process before eventual dispatch.

If you need something by a particular date, require your order urgently, or would like to check whether an item is currently in stock before placing your order, please email us and we’ll be happy to confirm availability and expected processing times.

How can I reduce the cost of my postage?

We use Australia Post. For small orders of threads (10 or under skeins), we can dispatch in a standard envelope.  Tracking is not available on these envelopes and we cannot accept any responsibility for non-delivery.  At time of ordering, please advise if you're happy to not have your ordered tracked.

We strive to send your order by the most economical manner.  If, when we are processing your order, we identify a more cost efficient method, we'll refund you the difference.

My order never arrived!

Check your order confirmation email for the tracking number.  If that doesn't work, send us an email (chris@colourstreams.com.au) or telephone us on +61 412 759 408, tell us what you ordered and we'll help you out.

Is it safe to put my credit card number into this website?

Most likely!  We don't store any of your credit card information (that's handled by our payment processors) and we will never share your personal information with anyone else.

Do I have to order through the website?

If you aren't comfortable ordering through our Shop on our website, either email or telephone us with the details of your order and we'll issue you a PayPal Money Request.  Our contact details are chris@colourstreams.com.au or +61 412 759 408.

Can I shop in person?

We'd love to see you but we are located on a small island that is only accessible by ferry!  If you are ever travelling to the Southern Moreton Bay Islands near Brisbane, please feel free to contact us to arrange a visit.

 Anything else?

If you still have any questions, please feel free to contact us at info@colourstreams.com.au or +61 412 759 408.