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Are Colour Streams' products available wholesale?

Yes and No!
The following products are available wholesale:

  • Silk Ribbon
    • 4mm
    • 7mm
    • 13mm
  • Silk Threads
    • Silken Strands
    • Ophir
    • Exotic Lights
    • Mume Strands
  • Cotton Threads
    • Cotto Strands
    • Rana
  • Gimp
    • Fabrics
      • Crinkle Silk Chiffon
      • Habotai Silk
      • Pure Wool Felt (Hand-Dyed)
      • Silk Organza
      • Silk Rayon Velvet
    • Sequins

    We love our retailers and if you are interested in stocking our products, we'd love to hear from you! 

    Who can buy wholesale from Colour Streams?

    To be eligible to purchase wholesale, you must be a registered business, organisation, or individual with a valid ABN or proof of business.

    The first step to becoming a wholesale customer is to submit an application. You can choose to be an online customer or pay for goods at the time of ordering or you can apply for a 30-day account.  Please contact us at info@colourstreams.com.au to apply for a 30-day account.

    We welcome retailers from outside of Australia!

    What payment methods do you accept?

    We accept most major credit cards as well as Direct Deposit, Shopify Pay, PayPal, AfterPay, and POLi Internet Banking.  We can also issue PayPal Money Requests.
    Orders with payment by Direct Deposit will not be processed until funds have been received into our account (please note, that this can sometimes take several days).

    Will my threads or fabrics be exactly the same colour as the product photo?

    Whilst we aim for consistency, all threads and fabrics are hand-dyed but due to the hand dyeing process, there may be a difference. We recommend that you acquire all the thread or fabric you need for a project at the same time to ensure it's likeness.  Each hand-dyed thread and fabric is unique!

    Colour variations may also be due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual colour may vary slightly from your monitor. 

    How do I care for my hand-dyed threads and fabrics?

    After dyeing, we heat set our threads and fabrics and rinse them multiple times to release any leftover dye. Generally. no washes or detergents are used when rinsing so that people with skin sensitivities should not be affected. 
    If you have a dark colour with a lighter colour, or a saturated colour with a paler shade, it is important to test the colour fastness. Colours may bleed.
    Hand-dyed threads and fabrics are best washed by dry-cleaning.

    How should I store my threads and fabrics?

    The best way to store your silk threads or fabrics is to keep them out of direct sunlight. Sunlight, especially UV rays, can fade colours and, over a prolonged period of time, cause the silk threads to become brittle.

    How do I remove the wrinkles from my velvet?

    To remove the wrinkles from your velvet, wet the velvet and put in a tumble dryer on hot to dry.  Alternatively, use the shot of steam on your iron - with the iron sitting upright, and pressing the shot of steam button, drape and drag the back of the velvet over the iron until the wrinkles disappear. 

    Can I Special Order Colour Streams' products?

    Yes you can!  We frequently supply longer longer lengths of ribbons and threads to our retailers, designers,  and customers and can also hand-dye pieces of fabric outside of our standard sizes and colours.  The only limit with hand-dyed fabric is that the length, in one piece, can be no more than 2 metres long. Before we start dyeing fabrics, Special Orders will need to be paid in full.
    Please contact us to discuss your needs.

    How long will it take to get my order?

    For normal post, unless we have to dye product to fill your order, we aim to ship within 48 hours of receipt.
    If received before 11.30 am, we process Express Post orders on the same day.
    If we need to dye thread or fabric to fill your order, it may take up to 7 days to process your order.
    If you are in a hurry and need your order urgently, please contact us so we can ensure that we can meet your needs. 

    How can I reduce the cost of my postage?

    We use Australia Post. For small orders of threads (10 or under skeins), we can despatch in a standard envelope.  Tracking is not available on these envelopes and we cannot accept any responsibility for non-delivery.  At time of ordering, please advise if you're happy to not have your ordered tracked.

    For overseas orders, we can despatch without tracking but cannot accept any responsibility for non-delivery.

    We strive to send your order by the most economical manner.  If, when we are processing your order, we identify a more cost efficient method, we'll refund you the difference.

    My order never arrived!

    Check your order confirmation email for the tracking number.  If that doesn't work, send us an email (info@colourstreams.com.au) or telephone us on +61 412 759 408 or +61 400 344 793, tell us what you ordered and we'll help you out.

    Is it safe to put my credit card number into this website?

    Probably!  We don't store any of your credit card information (that's handled by our payment processors) and we will never share your personal information with anyone else.

    Do I have to order through the website?

    If you aren't comfortable ordering through our Shop on our website, either email or telephone us with the details of your order and we'll issue you a PayPal Money Request.  Our contact details are info@colourstreams.com.au or +61 412 759 408 or +61 400 344 793.

    Can I shop in person?

    We'd love to see you but we are located on a small island that is only accessible by ferry!  If you are ever travelling to the Southern Moreton Bay Islands near Brisbane, please feel free to contact us to arrange a visit.

     Anything else?

    If you still have any questions, please feel free to contact us at info@colourstreams.com.au or +61 412 759 408 or +61 400 344 793.